Contact Center Engineer Job at Akaasa Technologies, San Francisco, CA

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  • Akaasa Technologies
  • San Francisco, CA

Job Description

Contact Center Engineer

Hybrid - San Francisco CA on Tuesday/Wed/Thursday

MUST HAVES:

  • Five9
  • Zendesk and Oracle Cloud Fusion is nice to have BUT STRONGLY PREFERRED IN ADDITION TO FIVE9.
  • Degree - not required. HS Education required.
  • Banking/fintech background. Regulated industry.
  • 50/50 level 1 and level 2 support

Qualifications

  • Bachelors degree in computer science information technology or a related field
  • Minimum 3 years of experience with contact center technologies
  • Strong technical skills including troubleshooting system configuration and problem-solving
  • Experience with contact center platforms such as Five9 LiveVox Zendesk Verint and/or Oracle Fusion Service Cloud
  • Experience administering CRM and/or case management platforms supporting email and chat channels
  • Hands-on experience with platform configuration routing logic and workflow automation
  • Ability to manage both user support (Level 1) and platform-level changes (Level 2)
  • Experience with ticketing systems (e.g. Jira) and support queue management
  • Ability to work independently and as part of a team
  • Ability to work under pressure and meet deadlines
  • Excellent communication and customer service skills

Job Tags

Full time

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